JBC Computer Systems (Coventry) Ltd - Services
JBC Computers

 

T: 024 76 433 402   E: info@jbc.co.uk

JBC Computer Systems (Coventry) Ltd,
Bayley House, 22/23 Bayley House,
Coventry CV1 5RJ

JBC Computers JBC Computers JBC Computers JBC Computers JBC Computers
 

We recognise that different clients are looking for different things from their IT partner. We therefore offer a wide range of IT services and take a flexible approach to client relationships:

Most clients look to us to take responsibility for all aspects of their IT, including day-to-day support, technical management and long-term planning, retaining us on a fixed-price contract.

However, others see us as a supplementary resource, able to work with their in-house IT support team, adjusting our services to suit their changing requirements. This is provided at a variable-rate which is ideal for delivering key projects.

Flexibility is vital to our services but in all cases our main focus is on delivering quality service, designed around the needs of the your business.
Please take a look at the services we offer.

JBC Computers
JBC Platinum Pro Complete Care I.T. Support back to top  

What to expect from your JBC Platinum Pro complete care I.T. support cover

Platinum Pro complete care is the most comprehensive support package we provide. When a client signs up,
JBC become their IT department. Not only so that we understand their operations, how they work and their individual requirements, but also in order that we
become their trusted partner so to ensure we are
working in their best interests.

We assign every client a dedicated team of support personnel, combining the rapport of familiar faces with
the depth of resource that can only be provided by a
team. Just like having an internal IT department, but
at a fraction of the cost.

This is not a “Break/Fix” IT support service. JBC Complete Care is a proactive IT Support agreement, JBC monitor
and work constantly on client systems and communicate effectively with our customers.

Onsite support

The proactive on-site maintenance time in JBC’s Platinum Pro Complete Care comprises the following key elements;

  • Server & Network Performance Checks
    Designed to identify potential future problems
    and resolve them before they become an issue

  • User Issues
    Dealing with any issue that's arisen since the last visit which requires (or benefits from) face-to-face contact

  • Network Development
    Time dedicated to adding to, or improving the customer network. Including (but not limited to)
    the following:

    • Adding and removing new network users
      and e mail addresses for change of
      employee situations
    • Installing new operating system updates
    • Identifying potential useful technologies
      for the client

Network development time means that small project implementation is included in the price of Complete Care. There is no need to book, and pay for, additional time.

Proactive support means customers can look forward, using their dedicated JBC team to help align IT with strategic business planning.

JBC Computers

Unlimited helpdesk calls

When something is holding up your work you need a resolution quickly, the JBC Helpdesk has no first line or second line support, so there is no waiting for escalation.
All calls go straight through to one of the members of
your appointed team of highly trained, Microsoft Certified, Technical Engineers.

Remote support

JBC’s Engineers fix over 90% of issues remotely.
Every client receives full remote support that includes access to all workstations, laptops and servers, utilising industry standard software that is 100% secure.

On demand consultancy

Our highly experienced project managers are always available for Complete Care customers. From planning
an office move to designing new multi server networks
or disaster recovery solutions; they will give the best
advice available to ensure that projects are delivered
on time and on budget.

Service Level Agreement

Complete Care is backed by tailor made Service Level Agreements, giving peace of mind that JBC will be there within guaranteed agreed response times no matter what the event, a bespoke contract is put together for every customer based on their needs. Usually based upon

  • Immediate telephone and helpdesk support
  • Business Critical On site Support within
    2-4 working hours
  • Standard on site support within 2-8 working hours (non business critical)

Complete Care service is simple; regular proactive onsite maintenance backed up with unlimited remote support. Keeping your IT working properly, you can concentrate
on what you know best.

Would you like to know more? Then call today for
a no obligation discussion about your I.T. support

Tel Main Switchboard: +44 (0)24 7671 9800

 
JBC Technology Update & Refresh Plans back to top  

JBC recommend a 3 to 5 year refresh plan for most of our clients, we can evaluate your requirements in full, from a hardware, software and business processes perspective, understanding the need for any change, performance issues and any concerns of the present systems.

Ultimately working with you to provide the most suitable advice and recommendations, to deliver install and maintain a robust IT system that will be of value to your organisation and appreciated by your IT users.

 

Each update and refresh plan is designed for a companies individual needs with an approach that fully considers IT security and protection alongside aspects of redundancy, operation, reliability and economical options explaining
any differences to ensure our customers have all the information they require to make the best decision to
meet their needs and budget.

 
I.T. Manager Support back to top  

IT and office managers often find “quick fix” jobs taking up all of their time, preventing them from concentrating on long-term technical issues. To help beat this, JBC Computer Systems (Coventry) Ltd can provide a first line support service, leaving IT and office managers to concentrate on strategic work within their company. IT Manager Support is an unlimited remote support call package, backed up by onsite attendance where required.

Holiday cover

For companies needing holiday cover, the JBC team can provide onsite and offsite IT support. Our Technical Consultants will fit in with your business and your staff
will always see the same friendly, familiar faces, so a good working relationship can be formed.

 

Absence cover

JBC can provide unlimited telephone and remote support
for companies requiring absence cover at short notice.
We can also provide onsite cover should it be required.

Project work

Sometimes IT Managers need assistance with more complex projects and this is where JBC’s years of experience in planning and implementing projects can really help. From consultation to implementation, any scale of project can be carried out. Existing projects can become problematic – there is nothing worse than getting stuck halfway through a server implementation with no one to support you – the JBC team of Technical support staff can provide emergency technical support at short notice.

 
On Site Maintenance back to top  

JBC can provide on site ad hoc support via scheduled and emergency support Callout for IT maintenance, fault finding services for both new and existing clients, if you require IT help and support please call for further details.

 

 

 
Procurement Services back to top  

At JBC, we have our own in-house purchasing team that specialise in sourcing hardware and software for our contracted clients. We are a reseller of all major brands
of hardware and software and we can provide whatever solutions are required.

Recommending the best solutions
for your business

Hardware is expensive and purchasing the wrong equipment can be a very costly mistake. The JBC technical pre-sales team have years of experience sourcing hardware and software for clients and are just a phone call away for customers needing some helpful advice. Because we are a reseller we receive substantial discounts and can pass these benefits on to our customers.

 

 

 

Keeping purchasing simple

Providing straight forward quotations that cut out technical jargon means that purchasing from JBC is extremely simple. We offer a direct delivery service and can arrange installation of hardware or software at our customer’s convenience. Every client has their own account manager so they can become familiar with requirements.
Just some of the brands we supply.

  • Hewlett Packard
  • Watchguard
  • Draytek
  • Sony
  • Microsoft
  • Acer
  • Dell
  • APC
  • Avaya
  • Samsung

Keeping I.T. simple

JBC keep support simple and payment is simple too. Customers decide how many hours of IT support they require and purchase them in advance. These can then
be used on an ad-hoc basis for remote or on-site support.
Although Ad-hoc is, by its very nature, reactive rather
than proactive, customers still receive a service that goes beyond that which is normally available.

The perfect IT support solution is a phone call away. You will be surprised just how affordable professional IT support can be.

 
 
Contact us
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Find out more about JBC Platinum Pro complete care. Click here to find out more
I.T. Problems? We can help!
 

JBC Computer Systems (Coventry) Ltd - Bayley House, 22/23 Bayley House, Coventry CV1 5RJ
Telephone: +44 (0)24 76 433 402    Fax: +44 (0)24 76 433 401    Email: info@jbc.co.uk
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